Terms of Sales
GENERAL TERMS AND CONDITIONS OF SALE
Last update: March 17, 2026
These terms and conditions (hereinafter the “Terms of Sale”) are intended to define the terms and conditions under which HOTEL LE A (hereinafter referred to as the “Hotel”) allows its customers (hereinafter the “Customer(s)”) to benefit from an online booking service, available on the website contact@hotel-le-a.com (hereinafter referred to as the “Website”) and described in more detail below.
Prior to any booking on the Website, the Customer declares that they have full legal capacity to commit under these Terms of Sale. The Customer is invited to carefully read these Terms of Sale, the prior acceptance of which is mandatory for any booking on the Website. Customers are advised to save and print these Terms of Sale using the standard features of their browser and computer.
The Hotel reserves the right to modify or supplement, at any time, all or part of these Terms of Sale. In such case, the new version of the Terms of Sale will be available on the Website with its effective date. Customers are advised to regularly consult the Terms of Sale in order to be aware of any changes. In any event, the Customer will only be bound by the version of the Terms of Sale in force at the time the booking is made on the Website.
1. PURPOSE
The Website allows the booking of rooms at HOTEL LE A.
The essential characteristics, availability dates, price, available options, payment terms, and specific conditions applicable to the selected rate (guarantee policies, cancellation conditions, check-in time, etc.) are presented during the booking process on the Website.
The Customer is invited to specify any special requests in the designated field during the booking process (e.g., baby equipment, food allergies).
The Website also allows the booking of extras. These extras may be booked online or on-site, subject to availability and unless otherwise stated on the Website.
2. BOOKING
The booking process on the Website includes the following steps:
- Step 1: Enter selected dates and apply a promotional code if applicable
- Step 2: View results and select the room and rate from those offered by the Hotel
- Step 3: Select extras
- Step 4: Review booking details: room characteristics (length of stay, included options such as breakfast), total price including applicable taxes; the Customer must provide their arrival time and may add special requests (e.g., dietary preferences). The Customer must also provide personal details (title, name, email address, phone number) and payment information (credit card). Confirmation requires prior acceptance of these Terms of Sale by ticking the box.
- Step 5: Booking confirmation by the Hotel summarizing the reservation (dates, extras, price).
A booking is considered confirmed once the Customer clicks the “Book” button.
For prepaid bookings, the Customer must click “Pay Now.” A maximum of 4 rooms can be booked online. For more, the Customer must contact the Hotel directly.
Rooms are available from 3:00 PM (local time) on the day of arrival until 12:00 PM (local time) on the day of departure.
Early check-in or late check-out must be requested and may incur additional charges.
Upon arrival, the Customer must present an ID and the physical credit card used.
3. PRICES
Prices are indicated before, during, and after booking. They are per room, for the selected number of persons, dates, and extras.
The total price including taxes (in euros) is indicated at confirmation (tourist tax included unless stated otherwise). Extras not selected during booking are not included.
The tourist tax, if not included, must be paid on-site.
Prices include VAT applicable on the booking date. Any change in VAT or new taxes will be automatically reflected at billing.
Some promotional offers are only available on the Website.
4. PAYMENT
The Customer provides payment details:
(i) To confirm the booking, or
(ii) To prepay for non-refundable or long-stay offers via secure entry of credit card details (number, expiry date, CVV) through the Dedge payment platform.
The card is verified and may be declined (stolen card, limit reached, input error, etc.). In case of issues, the Customer must contact their bank and the Hotel.
Accepted payment methods include Visa and Mastercard (subject to change).
The Customer must present the card used for booking or prepayment.
Prepayment:
The total amount is charged at booking (excluding tourist tax). No refunds are given in case of cancellation, modification, or no-show. Invoice sent by email (paper version on request).
Reservation guarantee (no prepayment):
The card is used as a guarantee. The Hotel may pre-authorize the first night. Payment is made at check-in unless the Customer does not show up.
If the Customer does not prepay:
- If present: full payment at arrival; extras paid at departure
- If no-show: the Hotel charges according to cancellation policy
- The Hotel may request a credit card pre-authorization upon arrival
5. CANCELLATION POLICY
Non-cancellable offers cannot be modified or cancelled.
Flexible bookings can be cancelled or modified free of charge up to 24 hours before arrival.
After this deadline or in case of no-show, a penalty of 100% of the first night will be charged.
6. NO RIGHT OF WITHDRAWAL
In accordance with Article L.221-28 of the French Consumer Code, the Customer does not benefit from the right of withdrawal for accommodation services provided on a specific date or period.
7. CUSTOMER RESPONSIBILITY
The Customer is responsible for their booking choices and provided information.
They must comply with applicable laws and these Terms. Any damage caused must be compensated.
Fraudulent or invalid bookings will be cancelled at the Customer’s expense.
The Hotel is entirely non-smoking.
The Customer must not disturb operations or compromise safety. Misconduct may result in expulsion without refund.
Customers must remain respectful toward staff.
Minors must be accompanied by an adult and may require parental authorization.
The Customer must not misuse the Hotel’s IT resources (e.g., WiFi for illegal downloads).
Pets are not allowed.
8. FORCE MAJEURE
Neither party is liable for failure due to force majeure. Obligations are suspended, and each party bears its own costs.
If force majeure lasts more than 30 days, either party may terminate the agreement without compensation.
If the booked room cannot be provided, the Hotel may offer alternative accommodation.
- If accepted: refund of price difference if lower category
- If refused: full refund for prepaid stays
9. CONTACT & CUSTOMER SERVICE
For bookings or inquiries, the Customer may contact the Hotel daily from 8:00 AM to 10:00 PM (local time):
Phone: +33 1 42 56 99 99
Email: contact@hotel-le-a.com
10. PERSONAL DATA – BLOCTEL
Personal data is processed according to the “Privacy Policy” on the Website. Mandatory fields are marked with an asterisk.
Data is used for booking management and shared with partners (e.g., payment providers).
Customers may exercise their data protection rights at any time.
Customers may opt out of telemarketing via www.bloctel.gouv.fr.
11. MISCELLANEOUS
Electronic acceptance constitutes a binding contract.
If any provision is invalid, others remain in force.
The French language prevails in case of dispute.
The Hotel may assign these Terms without prior consent. The Customer may not assign them without written consent.
12. APPLICABLE LAW & DISPUTES
These Terms are governed by French law.
Customers may use a consumer mediator free of charge.
After contacting customer service, and if unresolved within 60 days, the Customer may refer to:
Tourism and Travel Mediator (MTV)
BP 80303 – 75823 Paris Cedex 17
- Details: www.mtv.travel
- Deadline: within 12 months of first complaint
Customers may also use the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/